A High-Demand, Growing, and Exciting Industry
NEMT, or non-emergency medical transportation, helps fill the need for those people who need regular transportation to and from health care services.
For individuals who have mobility issues and who may not be able to use public transportation, drive, or walk, these services are ideal. NEMT companies exist to help these patients arrive safely at all of their medical appointments on time. One of the advantages of NEMT to the customer is that the transportation professional picks the patient up at their door and delivers them to the door of their medical appointment. The driver stays to make sure the patient is in the right place at the right time.
If you start a non-emergency medical transportation business, you’ll be helping seniors and people with mobility issues with one of their most important needs.
In the U.S., as many as one in five people over the age of 60 cannot or do not drive. Yet many of these same seniors name transportation as the second most important issue to them, after only health, according to a survey by AAA
Americans turn 65 at a rate of 8,000 per day
The population of Americans 65 and over is predicted to double between now and the year 2030
Today as many as 6 Million people report skipping or delaying health care services because of inadequate transportation
Of the American population aged 55 or older, three-fourths have one or more serious or chronic health conditions, which includes heart disease, cancer, COPD, diabetes, arthritis, asthma, and other chronic diseases
Let Us Help You Start Your Own Non-Medical Personal Care Business!
We Cover All Your Needs to Start Your Own Senior Transportation Business
Emergency Room Pick-Up
Prescription Drug Pick-Up
Airport Drop-off and Pickup
Preparation and assistance with required corporate actions (e.g. setup of your incorporation or LLC, Tax ID and NPI numbers)
Completion of any state business license application
Completion of state/broker Medicaid application and application for a Managed Medicaid Program (if available)
Advising on any state/county/Medicaid requirements for Insurance
Advising on any state/county/Medicaid requirements for Vehicle Drivers
Advising on any state/county/Medicaid requirements for Vehicle Types and Specifications
Provide Non-emergency Medical Transportation Policies and Procedures Manuals and Forms
Provide a template for you to complete your Non-emergency Medical Transportation Business Plan
Provide a Custom Market Analysis to identify potential market opportunities and competitors within a 30-45 mile radius of your business
Provide instruction on establishing a manual Dispatching System to efficiently manage your operation and provide access to a dispatching software solution at our cost.
Provide training DVDs to teach you how to achieve market dominance in your community and a training DVD for your drivers on how to safely manage the customer interaction.
Provide 1,000 each of professionally designed (with your input) brochures and business cards.
Provide a professional Website for your business (with your input) and free use of our Search Engine Optimization management services for the first six months of your business start.
As a non-emergency medical transportation service professional, you could market your services to some, or all, of the following groups: Assisted Living Facilities
Hospital and ER Discharges
Local Health Authorities
Outpatient Surgery Centers
Workers’ Compensation Offices
Our team will start the process of getting your non-emergency medical transportation business approved to accept benefits from clients who use the Medicaid system.
Your NEMT business, once approved to accept Medicaid benefits, will be able to accept these from medical service providers at local clinics and at tertiary
care centers as well. Different states reimburse for Medicaid in different ways, and we can help guide you through the process in your state.
Some states also require that if you start a non-emergency medical transportation business, you also have to register with the state’s transportation broker.
If this is applicable to your state, it may be possible to coordinate Medicaid reimbursement and other forms of reimbursement for medical transport with the transportation broker.
Our business start-up and consulting staff will help you start a non-emergency medical transportation business with all the proper human resources documents.
These will include competency evaluations, in-service continuing education materials, personnel files, and other documentation required for the business to run smoothly.
Our business start-up and consultation service will assist your business with the marketing materials you’ll need to get your NEMT business started. These marketing services include a customized SEO (search engine optimization) website. Your SEO website is tailored to help your business appear first in search results when someone in your area searches the internet for non-emergency medical transportation. These websites work with popular search engines including Bing, Google, and Yahoo.
In addition, we’ll customize business cards and brochures with the details of your non-emergency medical transportation business. You’ll receive 1,000 glossy-finish business cards and brochures in full color, customized with your business logo and details, as well as design files so in the future you’ll be able to create your own unique marketing materials.
Specialty marketing materials will help you promote your non-emergency medical transportation business to the following niche clients:
Case Management Services
Insurance Claims Services
Law Firm Clients
Medical Logistical Coordination
Physical Therapy Centers
Risk Management Firms
Senior Citizens and Families
Senior Care Facilities
Workers Compensation Claims
Your NEMT will have access to a variety of online training materials that will help you get your new business off on the right foot and keep your employees up-to-date and professionally trained. These materials include in-service education plans, teaching guides, driver training programs, and webinars.
Driving training examples include:
Different restraining devices and locking systems: how to use them for client safety
Emergency procedures and protocols
How to get stretchers and wheelchairs ready for patient transportation
How to store, prepare, and properly maintain equipment
How to use rear-mounted and side-mounted wheelchair lifts
Loading and unloading your patients from vehicles
Safely securing wheelchair-bound and stretcher-bound clients
In-Service Education Plan examples include:
Assisting People with Disabilities
CPR Certification Guide
First Aid Certification Guide
Fraud, Waste, and Abuse
HIPAA (patient privacy law)
Included with our lifetime business training is consulting on any questions you have, including questions on ongoing staff training, available to you at no extra charge. Our consulting services will make sure you understand patient admissions policies, medical scenarios, emergency scenarios, referrals, review policies, marketing, and obtaining new clients.
As one of our clients, you’ll have exclusive access to our patient referral website. This website serves as a resource guide that will help you find and contact patients in your area who need your non-emergency medical transportation services. Businesses who successfully complete our training programs and adhere to the strictest standards of excellence in helping clients, as well as following federal, state, and local laws and guidelines, may be listed in our directory.
In addition, your company will have access to our Veterans’ Home Care Patient Resource and Support Programs. This program provides resources for military veterans and the surviving spouses of these veterans, a group that includes approximately one-third of U.S. seniors. Our business start-up and consultation services can help set up your business to provide companion services and other personal services to these veterans and their spouses.
21st Century is a leader in the Home Health Industry. As such, we have negotiated proprietary pricing with providers of software, scheduling, dispatch, and insurance companies and other allied organizations.
By taking advantage of our proprietary pricing, you’ll be saving your company thousands of dollars. We provide these discounts only for our non-emergency medical transportation business clients. Call us today to ask about pricing and details.