Day One
|
8:00 am to 8:30 am |
Registration |
8:30 am to 9:30 am |
- Introductions
- Introduction to Provided Materials
- Conference Rules
|
9:30 am to 10:00 am |
Welcome to Hospice and the Precious Honor of Sharing the Last Days of a Person |
|
Section 1: Hospice 101A Hospice Philosophy, Goals and Services
- Defining Hospice
- History of Hospice
- Hospice Philosophy
- Palliative Care
- Goals of Hospice
- Services
- The Interdisciplinary Group (IDG)
- The Hospice Team including Core Members
- Hospice Physician Responsibilities
- Attending Physician Responsibilities
- Volunteer Services
- Bereavement Services
- Questions and Answers
- Levels of Care
- Routine Home Care (RHC)
- Continuous Care (CC)
- Respite Care
- General Inpatient Care
- Questions and Answers
|
10:45 am to 12:00 pm |
Section 2: Hospice 101B Physiological, Psychosocial and Spiritual Aspects of Care
- Holistic Approach
- Physical Effects
- Definition, Types and Assessing Pain
- Pain and Symptom Management
- Addiction
- Symptom Management
- Questions and Answers
|
15 Minute break |
11:15 am to 12:30 pm |
Continuation of Hospice 101B
- Death and Dying
- Psychosocial Needs
- Spiritual Aspects
- Family Dynamics
- Family Adaptation
- Hospice and the Family
- Fears of Dying
- The Dying Patient’s Bill of Rights
- Signs and Symptoms of Approaching Death
- Signs of Death
- Questions
|
12:30 pm to 1:00 pm |
Lunch Break (Lunch Provided) |
1:00 pm to 1:45 pm |
Section 3: Hospice 101C The Medicare Benefit
- Medicare Hospice Benefit
- Benefit Periods
- Physician Certification
- Federal Guideline CONDITIONS OF PARTICIPATION (COP)
- 418.100 Organization and Administration of services
- 418.112 Hospice Care in a SNF/NF or ICF/IID
- Contracts
- Quality Assessment and Performance Improvement (QAPI)
- Regulations and Policies and Procedures
- Reimbursement
- Questions and Answers
|
1:45 pm to 2:45 pm |
Section 4: Hospice101D Admission Process
- Admission Criteria
- Admission Process
- The Informed Consent
- Time
- Funding
- Patient/family Meeting
- Overcoming Objections
- Questions to Ask
- Admission Paperwork
- Data Collection
- Physician Certification
- Questions and Answers
|
15 minute break |
3:00 pm to 5:30 pm |
Section 5: Hospice 101E Determining Appropriateness
- Determining Appropriateness for Hospice
- Chronic vs Terminal
- End Stage Diseases
- Cancer
- Important Diagnosis Information
- Criteria to Support End State Neurological
- End Stage Dementia/Alzheimer’s Criteria
- Documentation to Support End Stage Dementia
- End Stage Pulmonary Disease Criteria
- Documentation to Support End Stage Pulmonary
- End Stage Cardia Criteria
- Documentation to Support End Stage Heart Disease
- End Stage CVA Criteria
- End Stage Liver Disease Criteria
- End Stage ALS Criteria
- End stage Renal Disease Criteria
- End Stage HIV Criteria
- Questions
|
Day Two
|
8:30 am to 10:00 am |
Section 6: Hospice 101F Communication, Documentation and the Plan of Care
- Initial Patient/family Meeting
- Communication with Patients/Families
- Communication with the Team
- Communication of the Dying
- Confidentiality
- Documentation
- Documentation Tips
- Plan of Care (POC)
- Initial Plan of Care (IPOC)
- Comprehensive Plan of Care (CPOC)
- Interdisciplinary Group Meeting
- Coordination of Care
- Questions and Answers
|
10:00 am to 11:00 am |
Section 7: Hospice 101G Advance Directives
- Legal Concerns
- Advance Directives
- Durable Power of Attorney
- Health Care Directives
- State Specific Advance Directives
- Questions and Answers
|
15 Minute break |
11:15 am to 12:30 pm |
Section 8: Bereavement Program
- What is Bereavement Counseling
- Bereavement Coordinator
- Bereavement Services
- Bereavement Risk Assessment
- Levels of Bereavement Programs
- Low risk
- Moderate Risk
- High Risk
- Bereavement Files
- Bereavement Services
- Bereavement Tracking Tools
- Bereavement Mailing Resources
- Questions and Answers
|
12:30 pm to 1:00 pm |
Lunch Break (Lunch Provided) |
1:00 pm to 2:00 pm |
- Volunteer Program
- Volunteer Video
- What do Hospice Volunteers do?
- Benefits of being a Volunteer
- A successful Volunteer Program
- Medicare Regulations Regarding Volunteers
- Documentation must include…
- Sample Volunteer Report
- Screening Potential Volunteers
- On line Resources
- Sample Volunteer Application
- Volunteer Orientation and Training
- Training Topics
- Volunteer Retention
- Volunteer Personnel File
- Volunteer Coordinator
- Volunteer Manager Tasks
- Where to Recruit Volunteers
- IDG and the Volunteer
- Challenges in Managing Volunteers
- Recognition of Hospice Volunteers
- Questions and Answers
|
2:00 pm to 3:00 pm |
Section 9
|
15 Minute break |
3:15 pm to 5:00 pm |
Section 10: QAPI / PIP
- Conditions of Participation
- QAPI Program Requirements
- QAPI Activities Include
- QAPI Team
- The Process Step 1
- The Process Step 2
- The Process Step 3
- Sample QAPI Plan and Logs
- Sample Performance Improvement Project
- Interactive Presentation 2 PIP Examples
- Annual Evaluation
- The Short Story
- Questions and Answers
|
Day Three
|
8:30 am to 10:00 am |
Presentation from ACHC |
15 Minute break |
10:15 am to 11:00 am |
Section 11: Setting Up Your Office
- Office Requirements
- Office Postings
- Insurance
- Professional Liability
- Surety Bond
- Worker’s Compensation
- Fire Extinguisher
- Biohazardous Wastes
- Supplies
- Personnel files
- Questions
|
11:45 am to 12:30 pm |
Section 13: Billing
- Eligibility
- Benefit Periods
- Revocation of Hospice
- Change of Hospice
- Hospital Discharge
- Billing Process – Notice and Claims
- Levels of Care
- 2015 National Hospice Payment rate
- Routine home care (RHC)
- Continuous Home Care (CHC)
- In Patient Respite Care
- General Inpatient Care (GIP)
- Payment in addition to the Daily Hospice Rate
- Pre-Election evaluation and Counseling Services
- Physician/Nurse Practitioner Services
- Questions and Answers
|
12:30 pm to 1:00 pm |
Lunch Break (Lunch Provided) |
1:00 pm to 2:30 pm |
Section 14: The Power of People / Business Beginnings
- Taking Ownership
- Hiring Protocol
- Interview Process
- Being the Boss
- Change
- Functions of Management
- Leadership
- Questions and Answers
|
15 Minute break |
2:45 pm to 4:00 pm |
Section 15: Software Presentation
- Financial Considerations
- Accounting-Doug Walters, CPA
- Insurance-Kevin Byrne
|
4:00 pm to 5:30 pm |
Section 16: Business Development / Marketing Development
- Integrating Marketing and Branding
- Set Your Book of Business
- Identifying key referral sources
- Website/SEO
- Closing Remarks and Farwell
|